Warranty

1.Warranty Period

1. For the solar panel you purchased, you receive Plus Powerwarranty valid for 25 years 80% power output,20 years 85% power output, 10 years 90% power output from the date of date code on the products.
2. For solar panel,PV combiner, bracket, cables etc you purchased, you can receive Plus Powerwarranty valid for 10 years from the date code on the products.
3. For the controller, battery etc you purchased, you can receive Plus Powerwarranty, warranty valid for 2 years from the date code on the products.
4. For the inverter you purchased, you can receive Plus Powerwarranty, warranty valid for 2 years ((for on-grid system) or 1 year (for off-grid system) from the date code on the products.
5. For the solar panel and battery, will send the free new one for service during warranty.(The shipping cost should be paid by buyer)
6. For the inverter, controller, PV combiner, will send the new free parts for service during warranty.(The shipping cost should be paid by buyer)

2.Warranty Condition

This warranty includes all defects of design, components and manufacturing. Excluded from warranty are damages due to:

*Breaking the product seal (opening the casing) without proper approval

*Transport damage

*Incorrect installation or commissioning

*Failure to observe the user manual, the installation guide, and the maintenance regulations

*Unauthorized modifications, changes, or attempted repairs

*Incorrect use or inappropriate operation

*Insufficient ventilation of the device

*Failure to observe the applicable safety regulations

*Force majeure (e.g., lightning, over voltage, storm, fire)

3.Warranty Procedure

Please note customers have full responsibility to fill in warranty claim forms before they send faulty equipment back to Plus Power. If customers don’t fill in warranty claim form according to the following general warranty procedure, Plus Power has no responsibility for any returned equipment from these customers and Plus Power are entitled to refuse non-qualified claims.

Please read the below notes before filling in Plus Power Warranty Claim Form.

The general warranty service procedure is:

1)Original customers (end user) can call our service hot line for general inquiry or equipment failure. Our qualified engineer will guide them try to fix it, or confirm the fault.

2)Installers attend end site. Installers can call our service hot line when inspecting & trouble shooting equipment on site. If possible, our qualified engineer will guide you try a quick fix on site. Installers have the right to replace it if problem doesn’t fix on site. However, if you had replaced equipment twice for the site, please contact Plus Power for further assistance.Further care for original customer also can be made if required, book on phone or via email.

3)Customers (Here customers include installer, distributor, or even end user) fully complete Plus Power Warranty Claim Form on site before they take off faulty equipment.And send this Warranty Claim Form to us by email. After confirming the fault, will send new one/new parts for services. Form with insufficient or incorrect faulty descriptions will cause rejection, and delay of replacement release.

4)Once the faulty equipment been replaced on site, the “Replacement Information” area on Plus Power Warranty Claim Form is required to be filled in and return to Plus Power.

5)Signature or seal stamp is required for a valid Plus Power Warranty Claim Form can be accepted by Plus Power.

6)Customers may be required to provide the equipment warranty card, original purchasing & installation invoice, or other related materials. This is also stated on the Plus Power warranty card comes with product. Plus Power may refuse to service, if customers failed to provide.

4.Contact

For warranty claim or technical support please contact our service center:

Website: www.pluspowerco.com 

E-mail :  [email protected] and [email protected] 

Address: Area 1, Plus Power Industrial Park, Baoming Road 4021, Baoan District, Shenzhen, China

Mon – Fri: 9 AM To 6 PM

Warranty Claim Form

Note: Signature or Seal stamp required. Please print, sign or stamp and then email to Plus Power.

Plus Power shall have no obligation for unqualified applicable on such as incorrect information or missing necessary information.

Replacement Information, and Warranty Claim Authorized signature:

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